Shipping Policy

Shipping Fees Delivery Timeline Pickup Stations

Jumia returns & refunds policy


SHIPPING POLICY

Jumia promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.


Tracking my order


You can track your order in two ways:
Clicking on the 'track your order' link given in your order confirmation email, or
Entering your order number on this page https://www.jumia.com.gh/track/

Click here for information about expected delivery timeline. In case you face any difficulty, you can email us anytime at customer-service@jumia.com.gh or call us at 0302740630.

Please Note

Making payment means accepting the delivery. Therefore, it is not possible to open products bearing a manufacturer’s seal, reject and send them back with the same driver (this can only be done before opening the package). Should you wish to return such products, you will have to follow the return process as defined in our return policy here

Delivery charges

(*) Large items will be delivered at a cost - these are heavy and bulky items, such as fridges, washing machines, cookers, treadmills and other similar items.

Destination Zone Item size Shipping type Payment Option Orders with 1 item
Accra Small Jumia Pickup Points Cash on Delivery/Mobile Money/Bank GHC 1
Accra Medium Jumia Pickup Points Cash on Delivery/Mobile Money/Bank Deposit GHC2
Accra Large Jumia Pickup Points Cash on Delivery/Mobile Money/Bank Deposit GHC 10
Accra Small Home/Office Delivery Cash on Delivery/Mobile Money/Bank Deposit GHC 2
Accra Medium Home/Office Delivery Cash on Delivery/Mobile Money/Bank Deposit GHC 5
Accra Large Home/Office Delivery Cash on Delivery/Mobile Money/Bank Deposit GHC 10
Kumasi Small Jumia Pickup Points Cash on Delivery/Mobile Money/Bank Deposit GHC 2
Kumasi Medium Jumia Pickup Points Cash on Delivery/Mobile Money/Bank Deposit GHC 5
Kumasi Large Jumia Pickup Points Cash on Delivery/Mobile Money/Bank Deposit GHC 10
Kumasi Small Home/Office Delivery Cash on Delivery/Mobile Money/Bank Deposit GHC 5
Kumasi Medium Home/Office Delivery Cash on Delivery/Mobile Money/Bank Deposit GHC 10
Kumasi Large Home/Office Delivery Cash on Delivery/Mobile Money/Bank Deposit GHC 15
All Other Cities Nationwide Small Home/Office Delivery Mobile Money/Bank Deposit GHC 5
All Other Cities Nationwide Medium Home/Office Delivery Mobile Money/Bank Deposit GHC 10
All Other Cities Nationwide Medium Home/Office Delivery Mobile Money/Bank Deposit GHC 10
         

All Other Cities Nationwide Aboso Aburi Aflao Agogo Agona Swedru Akim Oda Akim Swedru
Akropong Akwatia Anloga Anomabu Apam Asamankese Axim
Bawku Bechem Begoro Bekwai Berekum Bibiani Bolgatanga
Cape Coast Duayaw Nkwanta Dunkwa-on-Offin Effiakuma Ejura Elmina Foso
Ho Hohoe Kade Keta Kete-Krachi Kibi Kintampo
Kintapo; Koforidua Konongo Kpandae Kpandu Mampong Mpraeso
Mumford Nkawkaw Nsawam Nyakrom Obuasi Oduponkpehe Prestea
Salaga Saltpond Savelugu Sekondi-Takoradi Shama Somanya Suhum
Sunyani Tafo Tamale Tarkwa Techiman Wa Wenchi
Winneba Yendi

Product category Size indications
Appliances Mostly Medium and Large
Automotive & Motorcycles Mostly Small, some Medium
Beauty & perfumes Small
Books & Stationery Small
Boys Small
Cameras & Accessories Mostly Small, some Medium
Computing Mostly Small and Medium
Events & Tickets Small
Games & Consoles Mostly Small, some Medium
Girls Small
Grocer's shop Small
Home Mostly Medium and Large
Kids and Baby Mostly Small, some Medium
Men's accessories Small
Men's clothing Small
Men's shoes Small
Phones Small
Sport & Fitness Mostly Small and Medium
Tablets & Accessories Small
TVs, Audio and Video Mostly Small and Medium
Unisex's accessories Mostly Small and Medium
Weddings Small
Women's accessories Small
Women's clothing Small
Women's shoes Small