You can initiate a return up to 7 days after delivery if:
Free return within 15 days for Jumia Mall items and 7 days for other eligible items.
You receive a wrong, damaged, defective or counterfeit item
You change your mind, with the exception of underwear, adult toys, perfumes, cosmetics, hair extensions and jewelry.
When returning an item, ensure all seals, tags and accessories are left intact and item is in it's original packaging. If
you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will
Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned
for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during
the test, it powers-on, the item will be redelivered to you.