Refund and Return Timelines


Back to Return & Refund Policy

Thanks for stopping by! All you need to know about our returns and refunds timelines can be found right on this page.

I. Return Pick up Timeline:

The return pick up time starts from the day you make a request to return an item to the day one of our delivery associate retrieves the item that you will like to return. These timelines also apply if you are dropping your returns at one of our pick-up stations. You can make an item's return request by registering it online through "My order" section (click here for more information), or exceptionally by reaching our Customer Service through our Contact Form

All Accra Cities

  Pick-up attempt completed within:
1 - 8
Business Days

Kumasi


  Pick-up attempt completed within:
1 - 8
Business Days

All Other Cities

  Pick-up attempt completed within:
1 - 8
Business Days






II. Refund Timeline:

The refund time starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed.
Note: If the reason for returning an item cannot be validated, such item will be redelivered to you and a refund will not be processed.

All Accra Cities

  Refund processed within:
5 - 10
Business Days

Kumasi


  Refund processed within:
5 - 10
Business Days

All Other Cities

  Refund processed within:
5 - 10
Business Days




Please note that only 2 attempts will be made to retrieve your item.
Business days are from Monday to Friday, and do not include Weekends and Public Holidays.

Initiate a Return