Jumia promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.

Tracking my Order

You can track your order in two ways: Clicking on the 'track your order' link given in your order confirmation email, or Entering your order number on this page https://www.jumia.com.gh/track/

Do not forget to also check our delivery timeline HERE for better understanding of your upcoming delivery experience.
For any other inquiry, contact our Customer Service by clicking on the following LINK and fill the form.

Please Note

In order to grant a higher level of transactions security, opening packages on the spot before payment is not authorized anymore. However, as we are restlessly working on all of our consumers' satisfaction improvement, you have the possibility to return your items in case you find any unexpected issue with them (for example in the unlikely case that it was the wrong item). If there is a problem, please follow our Return Policy and we will support you.

Our package sizes are classified as follows:

  • Small: includes items such as phones
  • Medium: includes items such blenders and iron boxes
  • Large: includes items such fridges, washing machines and TVs
  • Small Supermarket: All below 2kg (4.5Ibs) consumer products which are not provided with glass containers
  • Medium Supermarket: All between 4-9kg (5-20Ibs) consumer products which are not provided with glass containers

Delivery Charges (VAT included)

Standard Shipping
Zone Type Size When ordering 1 item More than 5 items
Greater Accra ✦
✦ Except some
locations considered
as zone 2 locations.
Pick Up
Small GH¢5 GH¢16
Supermaket (Small) GH¢3 Not fixed
Nb items based
Medium GH¢3 GH¢9
Supermaket (Medium) GH¢4 Not fixed
Nb items based
Large GH¢3 GH¢9
Door Delivery
Small GH¢6 GH¢18
Supermaket (Small) GH¢7 Not fixed
Nb items based
Medium GH¢15 GH¢45
Supermaket (Medium) GH¢12 Not fixed
Nb items based
Large GH¢20 GH¢60
Zone 2 Pick Up
Small GH¢6 GH¢18
Supermaket (Small) GH¢5 Not fixed
Nb items based
Medium GH¢7 GH¢21
Supermaket (Medium) GH¢6 Not fixed
Nb items based
Large GH¢8 GH¢24
Door Delivery
Small GH¢11 GH¢33
Supermaket (Small) GH¢10 Not fixed
Nb items based
Medium GH¢18 GH¢54
Supermaket (Medium) GH¢18 Not fixed
Nb items based
Large GH¢35 GH¢105
Zone 3 & 4 Pick Up
Small GH¢3 GH¢9
Supermaket (Small) GH¢9 Not fixed
Nb items based
Medium GH¢5 GH¢15
Supermaket (Medium) GH¢12 Not fixed
Nb items based
Large GH¢5 GH¢15
Door Delivery
Small GH¢25 GH¢75
Supermaket (Small) GH¢16 Not fixed
Nb items based
Medium GH¢55 GH¢165
Supermaket (Medium) GH¢27 Not fixed
Nb items based
Large GH¢70 GH¢210
Jumia Express
Zone Type Size When ordering 1 item More than 5 items
Greater Accra ✦
✦ Except some
locations considered
as zone 2 locations.
Pick Up
Small GH¢5 GH¢16
Supermaket (Small) GH¢4 GH¢4
Medium GH¢3 GH¢9
Supermaket (Medium) GH¢6 GH¢6
Large GH¢3 GH¢9
Door Delivery
Small GH¢6 GH¢18
Supermaket (Small) GH¢8 GH¢8
Medium GH¢15 GH¢45
Supermaket (Medium) GH¢16 GH¢16
Large GH¢20 GH¢60
Zone 2 Pick Up
Small GH¢6 GH¢18
Supermaket (Small) GH¢7 GH¢7
Medium GH¢7 GH¢21
Supermaket (Medium) GH¢9 GH¢9
Large GH¢8 GH¢24
Door Delivery
Small GH¢11 GH¢33
Supermaket (Small) GH¢12 GH¢12
Medium GH¢18 GH¢54
Supermaket (Medium) GH¢24 GH¢24
Large GH¢35 GH¢105
Zone 3 & 4 Pick Up
Small GH¢3 GH¢9
Supermaket (Small) GH¢13 GH¢13
Medium GH¢5 GH¢15
Supermaket (Medium) GH¢17 GH¢17
Large GH¢5 GH¢15
Door Delivery
Small GH¢25 GH¢75
Supermaket (Small) GH¢20 GH¢20
Medium GH¢55 GH¢165
Supermaket (Medium) GH¢36 GH¢36
Large GH¢70 GH¢210
Click here to view the delivery timelines.

The below locations are categorized as Zone 2, 3 and 4 areas and as such, have longer delivery timelines:

Zone 2: Amasaman Dawhenya Dodowa Gbawe Kasoa Kitase Oyarifa Prampram Weija
Zone 3: Ahafo Ashanti Bono Brong-Ahafo Central Eastern Volta Western Western North
Zone 4: Bono East North East Northern Oti Savannah Upper East Upper West

Complementary information:

  • Ordering MORE ITEMS together will allow you to SAVE on shipping fees - You pay reduced fees for the 5th item onwards!
  • Small and Medium items: for orders with 2 or more items, the shipping fee applied will be the multiple item fee corresponding to the biggest item in the order.