Order Status

ORDER TRACKING

Thank you for shopping on Jumia and welcome to your order tracking page where you can find out the status of your order.

How It Works

Enter your order number and click 'Check Now' to know the status of your order. If you do not know your order number, check your order confirmation email.

If tracking information is not yet available for your order, please check again regularly.

We are always happy to hear from you, so if you have any questions, please contact our Customer Service team on 030 274 0630 or [email protected]
ORDER STATUS - Enter Your Order Number

What is my order number?
Delivery Guidelines

If you anticipate you will not be available to receive your order, you may designate someone to receive on your behalf but ensure this person has a valid copy of your ID along with a signed authorisation letter or a copy of your order confirmation email.

Kindly have the exact amount ready upon delivery if your payment method is Pay On Delivery.

Large/heavy items may incur a delivery charge, which will be clearly stated at checkout, so no need to worry about extra fees or charges during delivery.