Harvard Business School Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.

Difficult Conversations walks you through:

. Uncovering the root cause of friction
. Maintaining a positive mind-set
Untangling the problem together
. Agreeing on a way forward