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If you have inquiries or need assistance, do not hesitate to chat with us. We are available from Monday to Sunday, between 8am to 8pm.
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You can also reach us on 0302740640 from Monday to Friday between 8am to 9pm and on weekends and holidays from 9am - 6pm
Frequently Asked Questions

How to track your order?

To track your delivery on Jumia, you can follow these steps:

Step 1: Log in to your account.

Step 2: Click on the "My Account" button and select "Orders" from the dropdown menu.

Step 3: Locate the order for which you want to track the delivery and click on the "View Details" button.

Step 4: On the order details page, look for the delivery status under the "Order Information" section. If the delivery status is "Shipped," you can click on the "Track Package" button.

Step 5: This will take you to the delivery tracking page, where you can view the current status of your delivery and any available tracking information.

Step 6: If you have any concerns about the delivery status, you can contact Jumia's customer service team by clicking on the "Help" button at the top right of the page and selecting "Live Chat" from the dropdown menu.

How to cancel your order?

To cancel an order:

Step 1: Log in to your Jumia account.

Step 2: Go to your "Orders" page.

Step 3: Find the order you want to cancel.

Step 4: Click on "See Details" for that order.

Step 5: Click the "Cancel Order" button and follow the steps to confirm the cancellation.

How to return your order?

To request a return:

Step 1: Log into your Jumia account.

Step 2: Select "Account" in the upper right hand menu.

Step 3: Select "Orders".

Step 4: Find the item you would like to return and click Request a return.

Step 5: Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product.

Step 6: Select your preferred refund method.

Step 7: Select your preferred return method (pick up from your address or drop off at a pick up station).

Step 8: Check your information and submit your return request.

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