Returns & Refunds

FAQs Timelines Refunds

You can now initiate a return within 15 days if you receive a wrong, damaged, defective or counterfeit item. When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. We recommend that you keep the original carton and packaging materials for a smooth and easy return.

If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. You can request a return if you have changed your mind about an item AND if it has not been opened except for the following items, for hygiene and security reasons: swimwear, underwear, lingerie, earrings, cosmetics, fragrances, groceries, food supplements, software, tickets, and adult products.

Initiate Your Return

ENJOY AN EASY RETURN AND REFUND ONLINE POLICY

You have up to 15 days for eligible items to make a return request after your order has been delivered.

PREPARE THE ITEM

Place the item in its original packaging, including any accessories, tags, labels or freebies.

DROP OFF THE ITEMS OR SCHEDULE A PICK UP

Place the item(s) in their original packaging with all accessories and drop off your item(s) or schedule a pick-up with one of our agent

REFUND PROCESSED

Once we receive your returned item, we will inspect it and process your refund within 24 hours via voucher or bank transfer depending on your selected option. See our timeline here