Jumia promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.
Tracking my Order
You can track your order in two ways: Clicking on the 'track your order' link given in your order confirmation email, or Entering your order number on this page https://www.jumia.com.gh/track/
Do not forget to also check our delivery timeline for better understanding of your
upcoming delivery experience.
For any other inquiry, visit our Customer Care Help Center.
In order to grant a higher level of transactions security, opening packages on the spot before payment is not authorized anymore. However, as we are restlessly working on all of our consumers' satisfaction improvement, you have the possibility to return your items in case you find any unexpected issue with them (for example in the unlikely case that it was the wrong item). If there is a problem, please follow our Return Policy and we will support you.
Our package sizes are classified as follows:
- Small: includes items such as phones
- Medium: includes items such blenders and iron boxes
- Large: includes items such fridges, washing machines and TVs
- Small Supermarket: All below 2kg (4.5Ibs) consumer products which are not provided with glass containers
- Medium Supermarket: All between 4-9kg (5-20Ibs) consumer products which are not provided with glass containers
Shipping Fee (Incl of VAT)
|Zone 1||Door Delivery|
|Zone 2||Door Delivery|
|Zone 3||Door Delivery|
|Zone 4||Door Delivery|
|Zone 5||Door Delivery|
|Zone 6||Door Delivery|
The below locations are categorized as Zone 2, 3 and 4 areas and as such, have longer delivery timelines:
|Zone 3:||Ahafo||Ashanti||Bono||Brong-Ahafo||Central||Eastern||Volta||Western||Western North|
|Zone 4:||Bono East||North East||Northern||Oti||Savannah||Upper East||Upper West|
- Ordering MORE ITEMS together will allow you to SAVE on shipping fees - You pay reduced fees for the 5th item onwards!
- Small and Medium items: for orders with 2 or more items, the shipping fee applied will be the multiple item fee corresponding to the biggest item in the order.