Newton Books Dealing with Difficult People (HBR Emotional Intelligence Series)

At the heart of dealing with difficult people is handling their emotions and your own. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're the one who's difficult to work with?
 

In Dealing with Difficult People, Harvard Business Review brings together leading experts to explain the research behind our emotional response to awful colleagues and show how to build the empathy and resilience to make those relationships more productive.
 

What You'll Learn:

• How to resolve conflict by identifying whether it is hot or cold
• How to take the stress out of stressful conversations at work
• How to deal with mean, passive-aggressive, and constantly stressed colleagues
• How to manage someone who thinks everything is urgent
• How to build the empathy and resilience needed for difficult workplace relationships

Perfect For: Managers, team leaders, professionals, HR practitioners, and anyone who wants to navigate difficult workplace relationships with greater confidence, calm, and effectiveness.
 

Order your book from Newton Bookshop and get it delivered to your doorstep everywhere in Ghana and around the world.