Broadlink Smart Home Controller RM Pro RM33 RM Mini3 WIFI IR RF Siri Voice e Control For Alexa Google Home Automation

- FAQ -

. Does it need to work with a specific gateway/controller?

No. BroadLink products will link to your home Wi-Fi router to work – Users do not need to purchase a specific gateway.

Q2. How to download the e-Control APP?

METHOD 1:Search "e-Control" on APP Store or Google Play, download and install the e-Control app.

METHOD 2: Scan QR code from package box / user guide or visit http://upgrade.broadlink.com.cn/getapp to download and install the app.

Q3. How to protect my device and avoid being searched by others?

Only the person who knows your Wi-Fi paword and connect to the same Wi-Fi is able to search the device. You can lock an enhanced security in e-Control APP.

Q4. Can I control BroadLink devices when I am away from home?

Yes. You can control the devices from anywhere at any time from your phone via Internet.

Q5. Will the device settings lost when my phone has no network connection or it is powered off?

No. Once the settings are done, the devices can work independently without the APP running on phone.

Q6. What is the difference Black Bean, RM Pro?

Thanks for your questions,they can both make your home smarter and convenient,but they have different supplier field.Black bean is an intelligent infrared e control, which can match and control the infrared e control such as air conditioners, TV sets,audio equment and so on. RM Pro intelligent have both IR RF e controller, it can not only support for infrared e control devices, but also supports volume electric curtains, door, radio frequency RF e control devices such as lights, door rs,cameras,so RM Pro cost much more than black beans.

Q7. Why choose broadlink ?

+ Invested by China’s largest B2C online store JD.com (NASDAQ: JD) and China’s leading Internet security company Qihu 360 (NYSE: QIHU).

+ Out-of-the-box service with one-on configuration and kit package.

+ 24*7H ultra reliability proven by 300,000,000+ BroadLink and partner units running.

+ Powerful but FREE cloud service enabling control from anywhere.

+ Industrial first “IFTTT” style easy-to-use interaction configuration.

+ Support 315/433Mhz, ZigBee and Bluetooth connectivity

+ CE & FCC certified product quality.

Q8. What is your delivery date?

we will send the order out after payment be confirmed. all the order will be shping out within 24 hours

About shping
Shping and Packaging All it will be double checked and well packed before sending.It will be dispatched within 2 business days after buyers pay for the order. It usually takes about 14 to 18 working days for delivering the package to the destination(for e areas,it may take a little longer). 

Special Announcement:
Please fill in the correct and detailed consignee, address and phone number in the order. For fast and correct delivery.If you do not receive order within 30 working days,please feel free to contact Customer Service before leaving Negative and Neutral Feedback, we will do our best to help you resoe the problem.TaxNo, you will only pay what is quoted as total cost at checkout, no more. You are not expected to pay any additional duties or taxes. If you are asked by Customs or our logistic partner to pay duties, please contact our Customer Service .

Your 100% satisfaction is very ant to us
If the product is not on good condition, You can return this product within 14 working days, please contact customer service center before returning.FeedbackYour satisfaction is our first priorityIf you receive the order and it is in good condition,we would be grateful if you would leave us 5 star Positive Feedback for the transaction.