How to Cancel Your Order
Frequently Asked Questions
Can I cancel my order?
Yes, you can cancel your order if it is in waiting to be shipped status. Please note that orders in shipped status cannot be canceled. Kindly reject delivery once you are contacted by our delivery agent. For orders on the delivered status, you can create a return request from your account
My order was prepaid, how will I get a refund?
If you cancel your order online, you will receive a refund in your JumiaPay wallet within 24hours. If you reject the delivery of the order, your refund will be processed as soon as the order is updated to the delivery failed within 48 hours
My order has been shipped but I still want to cancel it.
If your order has been shipped, not to worry, once you are contacted by our delivery agent, kindly reject the delivery of the shipped order.
1. From the list of Orders in your Jumia Account, Click See Details in front of the order you wish to cancel.
2. Click the Cancel Item button
3. Select the right quantity and cancellation reason from the drop-down list, and submit.